Privacy Notice

Personal information that we process in connection with our products and services may include:

Personal and contact details such as your title, full name, contact details and contact details history, your date of birth, gender and age

Family members (if relevant to the product or service)

Records of your contact with us and products and services you hold with us, or have previously held or been interested in, and the associated payment methods used

Information about your use of products or services held with our business partners, such as insurance policies, mortgage, savings or financial services and products

Information about your property, such as location, value, and property type

Information about your property occupier status, such as whether you are a tenant, live with parents or are an owner occupier of the property where you live

Your residency and/or citizenship status, if relevant, such as your nationality, your length of residency in the UK and/or whether you have the permanent right to reside in UK

We collect personal information from the following general sources:

From you directly, and any information from family members in the course of providing or preparing a quotation to provide products and services

From a broker, an estate agent or other intermediary with whom we work to provide products or services or to prepare a quotation for you

From business partners, for example solicitors, who are involved in the provision of your products and services

We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:

Preparing a quotation for a product or service

Managing the product or service you have with us

To improve the operation of our business and that of our business partners

To follow guidance and best practice under the change to rules of governmental and regulatory bodies

For management and auditing of our business operations including accounting

To carry out ID verification checks on behalf of the brokers, estate agents and other intermediaries with whom we work

To monitor and to keep records of our communications with you and our staff

For market research and analysis and developing statistics

To develop new products and services and to review and improve current products and services

To comply with legal and regulatory obligations, requirements and guidance

Where your data has been provided to us by a third party it is that party’s responsibility to ensure that they are able to do so. In all cases where we process data to make contact with you following a referral you should already be expecting us to do so.

When we process your data in the following ways we do so on the basis that it is in our legitimate business interests to do so in order to fulfil our obligations to the third party who introduced you to us and to offer you the products and services which you should reasonably be expecting us to offer:

a) Contacting you to carry out ID verification on behalf of the third party who referred you to us

b) Contacting you to provide a quotation for the provision of legal services

c) In the case where your membership has been pre-arranged, contacting you to activate your membership in order that you are able to take advantage of the member benefits

d) Providing you with a quotation for the provision of legal services

e) Sharing your personal information with business partners and service providers when you have instructed us to provide you with a legal service

f) Sharing your personal information with business partners and service providers when you have contacted us for legal advice

g) To report back to the third party who referred you to us on the progress of our interaction with you, and on any products or services you instruct us to provide

h) For management and audit of our business operations including accounting

i) To carry out monitoring and to keep records of our communications with you and our staff

j) For market research and analysis and developing statistics

k) To comply with our legal obligations

During the course of our processing we may share information with the following third parties:

Business partners, for example solicitors, who are involved in the provision of your products and services

Governmental and regulatory bodies such as HMRC, and the Information Commissioner’s Office, where we are required to by law or by other regulatory rules

Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, and suppliers of other back office functions

Providers of online ID verification services

You should tell us so that we can update our records using the details in the Contact Us  section of our website. We’ll then update your records if we can.

We’re based in the UK but sometimes your personal information may be transferred outside the European Economic Area. Where your data is transferred outside of the UK, we make sure that your data is given the same level of protection, either because that country has a comparable data protection standard (Adequacy), or by using another safeguard such as an enhanced contractual agreement.

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations

For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or

Retention periods in line with legal and regulatory requirements or guidance.

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

Your right of access to your personal information

Your right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

Your right to erasure – the “right to be forgotten”

Your right to restriction of processing of your personal information

Your right to object to processing of your personal information (see below)

Your right to data portability

Your rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You also have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.

As set out above you have the right to object to our processing If you wish to exercise this right you can contact us by going to the Contact Us section of our website.

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details on the Contact Us page.