Mover Protection

Recoup the costs of your failed property transaction*

If your property sale or purchase falls through for reasons beyond your control, you may be eligible for a refund on certain expenses. Mover Protection can help you recover some of the associated costs.

Preparing to Submit Your Claim

When submitting your claim, you must support your case by including the following documentation:

A Copy of the Sales Memo

This can be emailed to you from your Estate Agent or Solicitor

A Copy of the Sales Particulars

This can be emailed to you from your Estate Agent

Reason for fall through

Written confirmation (this can be an email) from your Estate Agent or Mortgage Broker detailing the reason for the fall through. 

Confirmation of Property Status

Written confirmation (this can be an email) from your Estate Agent or Mortgage Broker confirming whether the property remains on the market.

A copy of the Survey

A copy of the survey or valuation report, if one has been obtained.

Invoices

Copies of all paid invoices related to your claim.

Broker Fees

If you are claiming broker fees, please provide written confirmation (this can be an email) from your broker stating that the fees are non-refundable or non-transferable.

Search Results

If your property transaction falls through due to searches revealing potential risks, please provide a copy of the search results.

Understanding the Mover Protection Claim Process

Requirements, Review Timeline, and Refundable Costs

After submitting the Mover Protection form with all required supporting documents, your claim will be reviewed within 14 days. Incomplete forms or missing documents will delay the process, and a team member will contact you if anything is missing. Refundable costs may include legal, marketing, estate agency, mortgage arrangement, survey, and search fees, with a maximum refund of £800 for a sale and £2,000 for a purchase, subject to terms and conditions. Refunds are at the discretion of Lifetime Legal. You must maintain a valid membership throughout the claim period, as lapsed memberships without renewal will result in claim cancellation.

Please note, fees paid to Lifetime Legal are not refundable through Mover Protection.

Claim Support

Find everything you need to guide your Mover Protection claim, including refund details, claim steps, and terms and conditions.

    Mover Protection Claim Form

    Please complete this form to access the Mover Protection Service. All personal information will remain confidential.

    Members - Details


    Please quote Reference Number that is found in initial Welcome Email







    Members - Correspondence Address





    Property Details

    Transaction - type

    Sale Property - Details







    Please attach the following





    Legal Fees - Category limit £200


    Please leave blank if not claiming anything under this section.


    Estate Agent marketing Fees - Category limit £400


    Please leave blank if not claiming anything under this section.


    Other Fees - Category limit £200


    Please leave blank if not claiming anything under this section.


    Purchase Property - Details







    Please attach the following





    Legal Fees - Category limit £250


    Please leave blank if not claiming anything under this section.


    Mortgage Broker Fees - Category limit £500


    Please leave blank if not claiming anything under this section.


    Search Fees - Category limit £300


    Please leave blank if not claiming anything under this section.


    Mortgage Lender Application Fees - Category limit £350


    Please leave blank if not claiming anything under this section.


    Survey/Valuation Fees
    - Category limit £450


    Please leave blank if not claiming anything under this section.


    Other Fees
    - Category limit £150


    Please leave blank if not claiming anything under this section.


    Sale Property - Details







    Please attach the following





    Legal Fees - Category limit £200


    Please leave blank if not claiming anything under this section.


    Estate Agent marketing Fees - Category limit £400


    Please leave blank if not claiming anything under this section.


    Other Fees - Category limit £200


    Please leave blank if not claiming anything under this section.


    Purchase Property - Details







    Please attach the following





    Legal Fees - Category limit £250


    Please leave blank if not claiming anything under this section.


    Mortgage Broker Fees - Category limit £500


    Please leave blank if not claiming anything under this section.


    Search Fees - Category limit £300


    Please leave blank if not claiming anything under this section.


    Mortgage Lender Application Fees - Category limit £350


    Please leave blank if not claiming anything under this section.


    Survey/Valuation Fees
    - Category limit £450


    Please leave blank if not claiming anything under this section.


    Other Fees
    - Category limit £150


    Please leave blank if not claiming anything under this section.


    Check and Submit

    Should we need more information, we'll reach out to you via email or phone call.